Refund and Returns Policy

At Rana Catering, we are committed to providing exceptional food and service. All orders and bookings placed with us are subject to confirmation. Refunds and returns depend on the nature of the service, event size, and the notice period provided.

1. General Cancellation & Refund Terms

Notice Period: Cancellations made within the agreed notice period may be eligible for a partial or full refund.
Deposits: Deposits are generally non-refundable once an event or booking is confirmed, as they secure dates, staff, equipment, and culinary resources for your date.
Services Provided: No refunds will be issued for food, catering, or services that have already been provided.

2. Takeout, Dine-In & Delivery Issues

Immediate Notification: For delivery, takeout, or food-related issues, please notify us immediately at 604-588-7262 so we can address the concern promptly.
Case-by-Case Review: Each feedback request or food concern is reviewed on a case-by-case basis to ensure a fair and satisfying resolution.
Third-Party Delivery: Orders placed through DoorDash, Uber Eats, or SkipTheDishes are subject to the refund policies and support systems of those respective platforms.